Refund policy

Returns
How do I return an item?

- Reach out to our customer support team (mm@umgstores.se)

- Carefully pack the item you wish to return – ideally in the original package.

- Please fill your order number and include it in the package.

- Drop the package at your nearest access point for PostNord, DHL, FedEx or your preferred courier and purchase the appropriate shipping to the returns address stated below. The return shipping cost is paid by the customer. For more info about these services and access points, please visit postnord.com, DHL.com and Fedex.com. We recommend that you keep the receipt of postage.

- After we receive the package we will process a refund and notify you via email. Original shipping and handling charges are not refundable.

Please note that in some cases, processing returns and refunds may take up to 30 working days.

Delivery Address:

Tidy Merch
Fridas väg 21
611 50, Nyköping
Sweden

Who pays for my return?
You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damaged, Incorrect, or Incomplete Orders”).


How long will it take for me to get a refund on my returned item?
Please allow 3-5 working days for your item to be processed. Refunds typically take 3-4 business days to appear in your account once they’ve been processed, but can occasionally take up to 10 business days.

If more than 30 business days have passed since we’ve approved your return, please contact us at mm@umgstores.se.



Am I able to return an item received in a bundle for a refund?
No. If you wish you return an item received within a bundle for a refund, you must return the full bundle. Partial refunds will not be provided for items within a bundle unless there is verified damage to that item.



What do I do if my order arrived damaged, incorrect, or incomplete?
If your item arrived damaged, or you received an incorrect item, please reach out to us and we’ll issue a return label to you via email. We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.



What if the item I ordered arrives and it doesn’t look like the photo in the store?
Oftentimes, the images used in the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out. Feel free to reach out to our team if you feel that the product you received differs greatly from the digital mock-up in the store. Be sure to send a photo or two so our team can see the difference to better help you.



My limited edition item shipped but didn’t arrive due to a shipping error. How can I get my item?
If your package is returned to our warehouse due to a shipping error, we’ll contact you for an updated address via the email provided with your shipping information. If we don’t get a response within 5 working days, we reserve the right to refund your order.



Are there any exceptions or non-returnable items?
Unfortunately, we cannot accept returns on sale items, customized products or gift cards.



How can I exchange an item?
We do not process exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate order for the new item.